Shipping & Returns
NOTICE - UPDATED 6/10/20:
- SHIPPING - we are shipping and processing online orders as usual. Please allow extra time, however due to increased volume in the entire shipping system, the normal shipping "in transit" time will take longer and the shipping companies are not offering any guarantees on shipping times.
Important: We only ship orders in the United States (48 states). We do not ship international orders!
SHIPPING SPECIAL - ONLINE STORE ORDERS ONLY: We are offering a Shipping Promotion - FREE SHIPPING on orders over $100. Ground Shipping Only - No Promotion or Coupon Code Needed. There are some exceptions for some oversized or special shipping requirement items, in most cases these items will have a Fixed Shipping Price for Ground Shipping which is Discounted at a very reasonable Price.
When you check out and are given Shipping Options - If your order qualifies for Free Shipping if you select Free Shipping your order will be shipped Ground, the shipping options will show UPS Ground and some air shipping options - if you choose Free Shipping it will ship Ground, so you do not need to choose UPS ground if your order qualifies for Free Shipping.
If your order qualifies for Free Shipping but you have some items with a Fixed Shipping Price, the Shipping Price is only for the items that have shipping charges, the other items are shipping Free.
Most orders will be shipped with 1 to 2 days depending on the time of day the order is placed or if placed on a weekend or holiday it may be delayed a little longer. We stock many of the items in our online store or we may have some items drop shipped to you, but this usually only takes a day or 2 longer. If we are out of something or if an item is not available we will notify you as soon as possible, after we receive your order.
Shipping calculations: If the freight on your order is incorrect, we will credit you if it is too high or adjust if it is too low. The shipping is based upon weight and the location of where your order is being shipped. Sometimes the shipping calculator can come up too high with multiple items or if there was an error in weight. If shipping seems unreasonable, please be assured we will credit you if it was calculated incorrectly and we reserve the right to adjust higher if it came out too low.
We usually ship UPS but we may use Fedex or USPS also.
Here is a UPS Ground Chart showing days in transit from 06082:
UNTIL FURTHER NOTICE, DUE TO COVID-19 WE ARE NOT ACCEPTING RETURNS AT THIS TIME, ALL SALES ARE FINAL. THANK YOU!
IMPORTANT - NOT ALL ITEMS ARE RETURNABLE! You must email or call for a RA# (return authorization) for all returns–NO EXCEPTIONS! We will not accept any returns without prior authorization. NO RETURNS AFTER 30 DAYS. NO EXCEPTIONS! Receipt must be included IF YOU ARE given authorization for return! Items must be new "UNUSED - UNINSTALLED" in unopened original package with RECEIPT. NO RETURNS ON ELECTRICAL SPECIAL ORDER, CUSTOM ORDERS, MATERIALS, CONSUMABLES,CHEMICALS, MOUNTED WHEELS, Closeouts & Specials, SAFETY Dated Items & other items – ALL SALES ARE FINAL. IF your return is ACCEPTED you will be charged a 20% or higher restocking fee & $5.00 return fee! You are responsible for paying the freight for your return for credit. NO CASH REFUNDS, STORE CREDIT ONLY. CHECK YOUR ORDERS, DO NOT DESTROY THE PACKAGING OR INSTALL PARTS WITHOUT VERIFYING YOU HAVE THE RIGHT PARTS FOR YOUR APPLICATION. We reserve the right to refuse returns. All warranty issues should be returned directly to the Manufacturers. Shipping damage must be claimed with the carrier. Thank you.